Unanticipated events happen occasionally in everyone’s life. In order to be fair to all clients, H and S Massage holds the following as policy:

24 hour advanced notice of cancelation is required and respectful when canceling an appointment. This allows another to schedule an appointment. If you are unable to provide 24 hours advance notice you may be charged the full amount of your appointment. This amount must be paid prior to your next scheduled appointment.

No call-no shows
Anyone who either forgets or consciously chooses to forgo their appointment for any reason without prior communication is considered a no-show and may be charged for their missed appointment.

Late Arrivals
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be financially responsible for the full session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.